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Realizing optimal value with Managed SoC Services

Summary

The client is a large financial service provider headquartered and having multiple locations in the Middle East. We were engaged to provide a complete end-to-end offering in terms of Managed Security Services for the client’s Security Operations Centre (SoC).

Business Issue 

Alleviate the pain in maintaining and operating the SoC due to continuous fine tuning, upgrade and maturity requirements, high cost of resource management and employee turnover and ensure regulatory compliance requirement. The client was operating an in-house SoC, but was unable to realize the value of investment and the expectations of the management.

Challenge 

The client wanted to ensure:

  • Exisiting deployed SoC setup was working optimally;
  • Daily Reports of Threats Identified, Alerted and Stopped; and
  • Conducting¬†periodic¬†security¬†assessment¬†on¬†critical¬†systems/¬†patching¬†and¬†ensureing¬†that¬†systems¬†are¬†secure.

Solution 

Zacco successfully assisted the client in seamlessly transferring the SoC operations to Zacco SoC operations.

  • The Zacco team also expanded the monitoring coverage from 8*5 mode to round the clock 24*7 operations at attractive cost-effective proposition.
  • The seamless migration includes forward shadowing initially by Zacco team and reverse shadowing later by the client team in ensuring that the operations migrations is flawless, and no downtime is experienced.
  • Under the watch of the experienced Zacco team, the various use cases were refined, and alarm fatigue considerably reduced.
  • The¬†client¬†was¬†able¬†to¬†use¬†their¬†available¬†additional¬†resources¬†in¬†advanced¬†incident¬†response¬†services and¬†investigations.
  • The Zacco team provided daily, weekly and monthly reports to the Client Management Team. Periodic reviews were conducted and overall cybersecurity structure was enhanced.

Business Benefit 

The client organization being one of the sovereign wealth funds management company recognized that cybersecurity is the key for secure and safe operations. Previously, the organization depended on in-house SoC but was unable to derive optimal value. With the Managed SoC Services from Zacco, the client was able to derive optimal value from Security Operations Centre (SoC).